1. Where do you ship?
We currently ship orders to addresses within the United States.
2. How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
3. How long does shipping take?
After processing, delivery generally takes approximately 3–7 business days. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances.
4. How can I track my order?
When tracking information is available, it may be provided by email or through your order information. Please allow some time for tracking information to become active after the package is handed to the carrier.
5. Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us as soon as possible at [email protected].
We will try to assist before the order is shipped. Once an order has been dispatched, changes may no longer be possible.
6. What should I do if my package is delayed?
First, check the tracking information provided by the carrier. If your package is significantly delayed, contact us at [email protected], and we will help review the situation.
7. What should I do if my package is marked as delivered but I cannot find it?
Please check around your delivery location and with household members or neighbors. You may also contact the carrier directly.
If the package still cannot be located, contact us at [email protected] so we can review the available information.
8. What if I receive a damaged or incorrect item?
Please contact us at [email protected] as soon as possible. Photos of the item, packaging, and shipping label may help us review the issue and determine an appropriate solution.
9. Can I return my order?
Yes. Return requests can generally be made within 30 days of receiving your order, subject to the conditions in our Return Policy.
Items should generally be unused, in their original condition, and returned with applicable original packaging and accessories.
10. Where should I send an approved return?
Approved returns should be sent to:
HYLIN FORGE LLC
1818 CLEARVIEW PKWY APT C
METAIRIE, LA 70001-0000
United States
Please contact us before sending a return so that we can provide the appropriate instructions.
11. How long does a refund take?
After an approved return has been received and inspected, the refund will generally be processed to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
12. Are purchases one-time payments?
Yes. Purchases made through hylinforge.com are one-time purchases.
We do not use automatic renewal or recurring billing. You will not be automatically charged again after your original purchase.
13. What payment methods are available?
Available payment methods will be displayed during checkout. Payments are processed through secure payment systems and may include major payment cards and other supported payment methods.
14. How is my payment information protected?
Payments may be processed through secure third-party payment providers, including Stripe. Payment information is handled through secure payment systems designed to help protect transaction information.
15. How can I contact customer support?
For questions about orders, products, shipping, returns, refunds, or other issues, please contact us at:
Email: [email protected]
We will be happy to assist you with your inquiry.