At hylinforge.com, we want you to feel confident when placing an order. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item should be returned with its original packaging and included accessories where applicable.
The item must not show signs of damage caused after delivery.
Proof of purchase or the original order information may be required.
For hygiene and safety reasons, certain personal care items may only be eligible for return if they remain unopened and unused.
2. How to Request a Return
Before sending an item back, please contact us at [email protected] with:
Your order number
The item you wish to return
The reason for the return
Relevant photos if the item arrived damaged or defective
Please wait for return instructions before shipping your package to the return address.
3. Return Address
Approved returns should be sent to:
HYLIN FORGE LLC
1818 CLEARVIEW PKWY APT C
METAIRIE, LA 70001-0000
United States
Please do not send a return to any other address unless specifically instructed by our customer service team.
4. Return Shipping Costs
If you are returning an item because you changed your mind or no longer need it, the return shipping cost may be the customer’s responsibility.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us before returning it. We will review the situation and determine the appropriate solution.
5. Refunds
Once your returned item has been received and inspected, we will process the refund if the return meets the applicable requirements.
Approved refunds will generally be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed, depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless required by applicable law or the return is related to an error on our part.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us at [email protected] as soon as possible.
Providing photographs of the item, packaging, and shipping label can help us review the issue more efficiently.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
7. Non-Returnable Situations
A return may be refused if:
The return request is submitted after the applicable return period.
The item has been used or damaged after delivery.
The item is missing essential parts or accessories.
The item has been altered or improperly handled.
* The item cannot be reasonably resold due to its condition.
Additional restrictions may apply where required for hygiene, safety, or applicable legal reasons.
8. Exchanges
If you need a different item, please contact us at [email protected]. Depending on availability and the circumstances of the request, we may provide an exchange or recommend placing a new order.
9. Contact Us
For questions regarding returns or refunds, please contact:
Email: [email protected]
We recommend keeping your return tracking information until your return has been received and your refund or replacement has been confirmed.